Last Updated: March 19, 2021
- What Personal Information We Collect and How We Collect It
- How We Use Your Information
- Disclosure of Your Information
- Processing, Retention and Storage of Personal Information
- Safeguarding Your Information
- Accessing Your Personal Information
- Contact Us
What Personal Information We Collect and How We Collect It
We collect the following information about you either by (i) your providing it to us using the Website, App, by email or other electronic communications, or by telephone to our customer service representatives, or (ii) data collected when you use the Services.
To use certain features or access certain content, you will need to create an account ("Account"). To create an account you will need to provide:
- your email address
- your telephone number (optional)
- your age range
- a password; and
- a security answer
While using the Website and Services, you may be asked for information related to the state of your mental health and personal quality of life, which we collect from you. We may also request feedback about our services. We recognize this is sensitive Personal Information and treat it as confidential in the manner described below.
Greenspace uses log files, cookies, web beacons and similar technologies to remember user preferences and collect information about visitors to the Website and App. Some cookies are required for the operation of the Website and App and are not optional.
Also with your consent, we may use pixel tags, web beacons, clear GIFs or similar technologies in connection with some of our Website pages and HTML-formatted email messages to, among other things, track the actions of Users and email recipients, measure the success of our marketing campaigns, and compile statistics about Website usage and email response rates. These technologies usually work in conjunction with cookies. If you do not want your cookie information to be associated with your visits to these pages, you can disable or block cookies as noted above. If you turn off cookies, web beacons (or similar technologies) will still detect visits to these pages, but the notices they generate cannot be associated with other non-identifiable cookie information and are disregarded.
How We Use Your Information
Greenspace uses your Personal Information
- To create an account that registers you to use certain features or access certain content of the Services
- To provide the Services and customer support your request
- To answer your questions
- To provide you with the results of your self-assessments
- With your express consent, to match you with and recommend to you other’s services
- To customize, measure and improve our Services
- Better identify the locations of our Users
- To troubleshoot any problems
- To monitor and analyze usage of the Website and identify trends
- To conduct surveys about the Services, and other potential services we could provide
- As required or otherwise permitted by law
- To fulfill other purposes disclosed at the time you provide us with your Personal Information or which are reasonably necessary to provide our Services or other related services requested by you
We use non-identifying and aggregated information from your interaction with the Website and App to improve them and to create reports about usage of the Services. For example, we use aggregated statistical data to track the number of visits to the Website, the number of views to particular pages, time-based traffic patterns, and the proportion of Users using certain devices. Through such records, Greenspace will not make any attempt to identify Users according to their browsing activity.
If a minor (as defined by applicable law) provides us with his/her data without parental or guardian consent, we encourage any concerned parent or legal guardian to contact us.
Disclosure of Your Information
Greenspace does not trade or sell Personal Information to others. On notice to you, we will disclose to the websites, mobile applications or other platforms (operated by third parties) that you choose on this Website, Personal Information about you in order to facilitate your connecting and using of such services.
Service Provider Arrangements: In order to provide the services available on the Greenspace platform, we have arrangements with certain technology-related service providers that are subject to contractual agreements that include appropriate privacy standards. We may transfer or otherwise make available your Personal Information to such third parties for the purpose of enabling such parties to provide certain services on our behalf. Our service providers are given the information they need solely for the purpose of performing their designated functions, and are not authorized to use or disclose personal information for their own marketing or other purposes. For example, we may use service providers to host our platform, deliver assessments, operate certain Website features, send email or other communications, and manage and analyze data.
Sale of Business: We may transfer your Personal Information as an asset in connection with any contemplated or actual sale, merger or other disposal of all or part of our business or assets, or as part of a corporate reorganization or other change in corporate control, including for the purposes of determining whether to proceed with such transaction or fulfilling any records or other reporting requirements to such parties. In such circumstances, we will ensure that any transfer of Personal Information is subject to applicable law and reasonable data protection security protocols.
Health Canada and Others: Greenspace will provide statistics and reports to Health Canada and other service providers and partners that Greenspace works with in providing the Website and App. These reports will only disclose de-identified and/or aggregate data and will not contain Personal Information.
Processing, Retention and Storage of Personal Information
We will retain your Personal Information for only so long as is necessary to fulfill the purposes for which it was collected, and for such periods of time as may be required to comply with applicable law.
When your Personal Information is no longer required, we will make all reasonable efforts to ensure all electronic and hard copies of such information are securely destroyed and irreversibly deleted from our systems. However, where your information has been provided to third parties for the purposes described above, they may retain the information according to their own retention policies.
Safeguarding Your Information
We have implemented reasonable administrative, technical and physical measures in an effort to safeguard the personal information in our custody and control to protect against theft, loss and unauthorized access, use, modification and disclosure. Despite our efforts, no security measures are perfect or impenetrable and no method of data transmission can be guaranteed against any interception or other type of misuse. This risk is inherent in all Internet dealings.
Accessing Your Personal Information
You have the right to access, update and correct inaccuracies in your personal information in our custody and control, subject to certain exceptions prescribed by law.
You may request access, updating and corrections of inaccuracies in personal information we have in our custody or control by emailing or writing to us at the contact information set out below. We will respond to requests within 30 days. We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information records.
Please contact our Privacy Officer if:
- you wish to access, update or correct inaccuracies in your personal information, or
- you otherwise have a question or complaint about the manner in which we or our service providers treat your personal information.
You may contact our Privacy Officer at firstname.lastname@example.org or by mail at the following address:
Greenspace Mental Health Ltd.
1 Adelaide St. E., Suite 530
Toronto, ON Canada